Person-centred
Your routines, preferences and choices guide your care.
Family-first home care
Warm, dependable care in the place you call home.
Friendly, person-centred support to help you or someone you love feel safe, comfortable and confident at home.
Why choose Jade Homecare?
Kind, thoughtful care that feels personal.
Every person is different. We start by listening to what matters to you and shaping support around everyday life.
Compassionate
Kind, respectful support from people who genuinely care.
At home
Stay connected to the place, people and routines you know.
Flexible
Support can change as your needs and circumstances change.
Moments that matter
Red leaves, sunshine and a lot of laughter.
Meet Josie. On a bright autumn afternoon in Bury St Edmunds we headed out to enjoy the colours, and she didn’t stop smiling. As you can see, she brings plenty of cheek too!
Good care isn’t only about tasks and timings. It’s the fresh air, the chats and the shared jokes that make a day feel like your own.
How it works
A clear, gentle start.
We listen
We take time to understand what is happening and what matters most.
We plan together
We agree a clear plan around routines, preferences and goals.
We support you
Your care begins with the right support and regular communication.
Our promises
What you can count on.
Reliable care comes down to the small things, done every time. These are the promises we make to every family.
No rushed visits
Our shortest visit is 30 minutes. We never offer 15-minute calls, so there’s always time for a proper chat.
Always kept in the loop
If your carer is ever held up, we’ll always let you know, so you’re never left waiting and wondering.
Meet before care starts
You’ll meet your carer before their first visit, so nobody new turns up at the door.
Familiar faces
We keep teams small so you see the same carers, who know your routines and how you like things done.
Plans reviewed together
We review your care plan with you every six months, or sooner if your care package changes.
No long contracts
No minimum term. You can change or stop care with two weeks’ notice.
Caring from a distance
Peace of mind, even when you can’t be there.
Many of the families we speak to live miles away from the person they’re worried about. We’ll be your eyes and ears, and keep you in the loop.
Whether you’re in Cambridge, London or the other side of the world, you’ll always know how things are going, and who to call if you have a question.
How we keep you connected
- Updates by phone, email or WhatsApp, whichever suits you
- With your relative’s permission, you can see visit notes
- Join care plan reviews by phone or video call
- A quick call from us if anything changes or worries us
- Our out-of-hours line, whenever you need it
Join our community
Follow our journey on Facebook.
Everyday moments, news from the team and helpful tips for families in and around Bury St Edmunds. Come and say hello.